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  • Where can I get Ailon Naturals products?
    You can order all Ailon Natural products online from our website. Our products are also available on Takealot, Makro online and Loot online. Products are also available at selected stores.
  • How do I order?
    Find the right product on our website and add to your cart. When you check out you will be given the chance to add your address and payment details. The order will be shipped out quickly and you should receive it between 2 - 5 working days from order.
  • Do you deliver?
    Yes, it is shipped within South Africa via The Courier Guy so you will get it safely and quickly.
  • What payment methods do you accept?
    We use Paystack financial services and will accept both VISA or Mastercard. We do not store any of your payment details so your transactions are safe.
  • I want to return an order, what do I do?
    Please see our Shipping and Returns policy. Link in the footer of every page.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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